Klinik Pergigian Emmanuel Bad Service!!

Last 3 days I went to Pusat Pakar Pergigian Emmanuel,Klang regarding about teeth braces. I booked this appointment 1 months earlier with Dr.Lew. So, I met Dr.Lew the orthodontist and he say I need to go for X-ray first before they start the procedure. Then, I did X-ray with Dr.Teng, he was much more better than Dr.Lew who does not serious when attending a patient. Dr.Teng extracted my 4 teeth, which is 2 upper teeth and 2 lower teeth. The process was fast,it took around 20 minutes to extract 4 teeth. After the extraction done, I was told by Dr.Teng that if I doesn't want to extract my third molar tooth then I don't need to make the next appointment at the counter. So. I paid the amount of RM500 as deposit and RM390 for the X-ray, 4 teeth extraction and medicine. The indian lady aka receptionist (at the front desk) didn't give me any receipt. Fine! What about my X-ray picture? I cannot have it back??

So,today after 3 days, I've make up my mind that I do not want to extract my third molar teeth first. I'll have braces fix first and after 2 to 3 years only I'll extract the third molar teeth. Then, I call up the clinic and wanted to book an appointment with Dr.Lew. First, a malay lady answer and asked me to hold on while she check the schedule. Suddenly, a indian lady voice with rude and manners asked who I want to book the appointment with and I said Dr.Lew on 2nd of November,2011. She told me, the schedule on November is all full! again FULL for WHOLE NOVEMBER! FINE! Then she say, only left December 21st and 24th and sound at me,and she asked why I didn't make any appointment on the spot on the day I went to extract my teeth. Like HELLO!, that time I thought I wanna go for another extraction for my third molar tooth, so I decided not to book an appointment first till I've make-up my mind. And now is only 3 days passed and the indian lady told me is all fully booked. I told her, I already paid for deposit what and I already extracted 4 teeth. So, this indian lady is expecting ME with no teeth for 2 months! This is not funny! I thought every clinic will give a special priority to those teeth braces patient. It can't be there so many patient did teeth braces with the only Dr.Lew there for the whole November to December. Your clinic already have the record that I already did the teeth extraction, SO, YOU should know there will be a patient will be making the next appointment anytime with your clinic orthodontist doctor! And YOU the indian lady customer service is very bad! On that day I did my teeth extraction, I saw she was scolded by a customer too. So, any of you working at that clinic who see this, please tell your boss to FIRED HER!

I'm thinking to get my deposit back and changing to other orthodontist clinic that serve their customer BETTER! Ya, so now I've no 4 teeth and don't know have to wait till when till I get my braces on. Should I change to other clinic and get my deposit back?